Support

Something not working the way it should? We're here to help, and we usually reply within a day.

Common questions

My apps didn't unlock after I saved my workout

Dialed unlocks your apps when your workout shows up in Apple Health. Check that:

• your workout app saves workouts to Apple Health (in your workout app's settings);
• Dialed is allowed to read workouts (Settings › Health › Data Access & Devices › Dialed);
• you open Dialed once after saving. Apple Health can't be read while your iPhone is locked, so opening Dialed lets it check right away. You can also tap "Finished your workout?" on the Home screen.

Still locked? Use Emergency unlock in Dialed's Settings, and email us so we can help.

What if I need a locked app during my workout?

Open Dialed › Settings › Emergency unlock. Your apps also unlock automatically after the safety timer (3 hours by default), so you're never locked out.

Which workout apps work?

Hevy, Strong, Fitbod and any other app that saves workouts to Apple Health. If you don't use a workout app, end your session in Dialed with one tap.

How does pricing work?

Dialed Pro is a weekly or yearly subscription, bought through the App Store. Prices for your country are shown in the app.

What happens if I cancel?

You keep Dialed Pro until the end of the period you paid for. After that, your subscription won't renew.

How do I restore a purchase?

On a new iPhone, Dialed recognizes your subscription automatically when you use the same Apple ID. If it doesn't, tap Restore on the paywall.

How do I delete my data?

Your sessions, settings and app choices are stored only on your iPhone: deleting the app deletes them. To delete the subscription and onboarding data held by our subscription provider, email support@dialedapp.app.